Last updated: January 2, 2025
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we'll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you purchased one of our premium website themes and it isn't what you had hoped for, we'll give you a full refund.
Examples of partial refunds or credits we’d grant.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, we’d consider applying a prorated credit towards future months.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Examples of refunds we wouldn’t grant.
- If you hired us to build a custom website for you and we finished it, we wouldn’t give you a refund. We send you updates as we build it to get feedback from you, and we always require your approval before we consider the project finished.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.
Changes
Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.